JCPenney in St. Peters, MO Open now

Reviews about JCPenney

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  November 04, 2019, by Jessy Duong
  Horrible customer service. Period. I ordered a pair of tan boots about two weeks ago. So you would think they would have it prepared by now (nope). I waited 10-15 minutes in line to pick up the order and then was given the wrong pair. Then I had to wait 15-20 mins in line (partly because the cashiers were talking to eachother and some customers that they knew). I ended up getting a refund, but no shoes. They told me that I could go up to the shoe department to see if they had a pair, so I did. I got up there and there was no one at the counter, so I went to the customer service desk nearby and told them what happened. They called for the manager and so I waited about 5 minutes more. He arrived and as I was explaining what had happened, I was interrupted. He had to go do something else and told me to wait about 8 more minutes. At this point I was fed up so I left. No boots were obtained during this whole time. I will not be ordering at this JCPenneys again. And I hope that they get their customer service together.